Policies and Procedures

Payment Due Policy

• Patient or Guardian is responsible for payments at the time of the visit, by FSA, HSA, credit card,or cash.

• All visits in our office are non-refundable

• Our office does not participate with any insurance companies. 

• The patient will be provided a detailed medical receipt to submit to their insurance for possible reimbursement.

• The office will not be involved with any issues related to insurance, nor do we negotiate with insurance companies on your behalf.

• Medicare and Medicaid WILL NOT reimburse the patient for out of network medical services provided at this office, as this office is “opted out”.

 

Late-Cancellation and No-Show Policy

When a patient offers a late-cancellation or is a no-show, it creates conflicts for the practice, including helping less patients overall who may benefit from OMT. 

• All appointments must be cancelled 2 working days in advance by 3 p.m. to avoid charges for a no- show or late-cancellation.

• The fee for a late-cancellation or a no-show is $80.

• Payment of the late-cancellation and no-show fee will be automatically charged, and this must be made before further appointments are allowed.

• If more than 2 appointments are missed, a patient may be dismissed from our practice.

 

Late arrivals

• Please call if you are running late for your scheduled appointment.

• We will try to accommodate late patients up to 10 minutes after their scheduled treatment time, but their treatment may be cut short, in order to treat on-time patients, or they may be asked to wait.                                                                                                            

Overdraft/Insufficient Funds policy

• A penalty fee of $50 will be charged for any insufficient funds/declined card in addition to the visit cost.

• The penalty fee will be automatically charged, and this must be paid before further appointments are allowed.

 

Scope of Practice

• As this is a specialty practice focusing on Neuromusculoskeletal/Osteopathic Manipulation, a patient is required to have a Primary Care Physician, who will act as the main coordinator of their care and who they can call in case of an emergency.

• This specialty practice does not provide primary care services or prescribe any opioid medications for pain management.